Customer Care Representative

Customer Care Representative

Ready to bring your customer service skills to a vibrant and enthusiastic team? Join us as a Customer Care Representative and be part of a fun, dynamic environment where every day is an opportunity to make a difference. Apply now and start your exciting journey with us!

We are seeking friendly and confident people to join our Customer Care Team at our Burleigh Heads office.

We are a family-owned business and we believe that good health begins with good water. We've been helping Australian families experience the benefits of filtered water for more than 30 years. We have exciting opportunities for anyone who thrives on providing an exceptional customer experience.

As a member of our Customer Service Team, you will be responsible for maintaining our ongoing customer relationships. You will be making outgoing calls to arrange scheduled servicing and replacement of water filter cartridges to our existing customers and also managing incoming customer service calls from new and existing customers.

If you have a growth mindset, looking to join a fun, friendly, family business, then look no further.

Role & Responsibilities include:

Welcome, Manage and embrace every sales opportunity with enthusiasm
Provide an outstanding customer experience that is tailored to our individual customer's needs
Manage inbound and external calls with a professional and courteous manner
Manage internal and external SMS and Email interactions promptly and accurately
Effectively and efficiently manage service logistics by implementing service calendar coordination using serviceable areas and mapping codes to book customers in for annual scheduled servicing
Sound knowledge of Microsoft office programs
Gain a wide range of knowledge and familiarity around Oracle NetSuite (CRM) and 8x8 Phone systems
Follow communication procedures, guidelines, and policies
Management of customer records in NetSuite
Complete understand of our product range to help our customers make the best choices
Participation in initial and ongoing product, sales & service training
What we are looking for:

Commitment to excellence
Exceptional verbal and written communication
Excellent attention to detail
Exceptional phone manner
Self-accountability
A strong work ethic with effective time management skills
Have a sound level of knowledge in Microsoft Skills
Have a sound level of knowledge in Microsoft Office programs
Have experience with Customer Records Management (CRM) systems is an advantage, but not necessary
Have experience with 8x8 phone system is an advantage, but not necessary
Has the right to work in Australia
Seeking an individual with flexible availability and openness to various hours from Monday - Friday or Tuesday - Saturday
Specifically, we require someone capable of working from 11 AM to 7 PM and Saturdays 8 AM- 4 PM
Experience in the water filtration industry is advantageous, but not necessary
What’s in it for you:

The position is a casual role Monday - Friday or Tuesday - Saturday
Full time option for the right candidates, or after probation period
Endless opportunities for growth and career progression
A fun and healthy working environment
Regular incentives
EAP service available to all employees
To Be Considered:

To be considered for this role, please apply via SEEK – with a covering letter outlining your reasons for your interest in this role and how you are a suitable fit. Additionally, please provide your up-to-date resume, specifying your current residential suburb.

Applications will close on the 9th of August 2024

Click the Apply button and complete the online application process. In the meantime, feel free to browse our website for additional information on our company.

NB: Only successful applicants will be contacted, with interviews held at head office in Burleigh Heads.

Job Types: Full-time, Casual

Pay: $22.45 – $32.06 per hour

Schedule:

Afternoon shift
Evening shift
Weekend availability

Application Question(s):

Do you have permanent work rights with no restrictions?

Work Location: In person
Application Deadline: 09/08/2024
Expected Start Date: 12/08/2024