ERP Support Consultant
West Leederville, Western Australia
Posted more than 30 days ago
- Company:
- Scope Systems Pty Ltd
- Company Description:
- Founded in the mining capital of Australia – Perth, Western Australia – Scope Systems have been providing software solutions since 1994. Since then we have expanded across Australian and globally, with consulting resources based in Ghana, Mauritius, Cameroon and Zambia. For over 28 years we have implemented hundreds of ERP solutions to a range of customers across both in Australia and internationally, with our focus on designing tailored ERP solutions for the mining industry. Having been around for so long we have grown our reputation and knowledge, becoming leaders in our field and a trusted name for designing great Mining ERP solutions.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor's Degree
- Number of vacancies:
- 2
Job Description
The Role
We are seeking a professional Service Support Consultant to join our Service Support team. You will be based in our office at West Leederville and will be part our Service Support team responsible for providing first level Pronto and Scope Systems’ Software (Qlik and PLOD Track) support and problem resolution to customers.
Are you a parent looking to re-enter the workforce?
This position is ideal for individuals seeking shorter working hours or those who need to work within school hours. We welcome you to apply and offer flexible working hours to help you balance your professional and family commitments.
Your daily tasks will include:
Delivering customer support via phone/ email
Investigating and advising on technical issues such as investigating and resolving system bugs, documenting solutions and investigating integrity issues
Performing remote troubleshooting and determining best solutions for customers
Managing internal/external call escalations to third parties
About You
You will have at least 5 years of experience in the ICT industry with a Bachelor Degree in Information Technology or Business/Commerce (Accounting)
Knowledge of Pronto XI or any similar ERP systems focusing on financial modules (GL/AP/AR) or HR/Payroll modules
Excellent logical reasoning and problem-solving skills with the ability to think out of the box
Excellent interpersonal skills with strong customer focus
Strong ability to work under pressure with tight project timelines
Join Our Team and Enjoy:
Hybrid working model, including WFH on Tuesdays.
Comprehensive professional development and payment of professional memberships.
Wellness program featuring education sessions, flu shots, and ergonomic assessments.
Monthly celebrations like Birthday Morning Tea, BBQs, or Themed Lunches.
Free uniforms.
Employee Assistance Program for support.
Onsite parking or full public transport reimbursement, with access to company vehicles.
End of Trip Facilities for convenience.
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