Customer Service Representative

1000, Victoria
Posted more than 30 days ago
Company:
Regional Air Service
Company Description:
A regional airline is a general classification of airline that typically operates scheduled passenger air service, using regional aircraft, between communities lacking sufficient demand or infrastructure to attract mainline flights.
Contract Type:
Remote
Experience Required:
1 year
Education Level:
Secondary/High School
Number of vacancies:
1

Job Description

We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products and services.
Assist customers with order placement, tracking, and returns.
Resolve complaints and issues efficiently, demonstrating empathy and understanding.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to address customer needs and improve service processes.
Stay informed about product updates, promotions, and policies.
Salary:
45,00 AUD Hourly