Knowledge Manager

ABOUT US:

Sydney Metropolitan Institute of Technology Pty Ltd t/a Sydney Met, located at Sydney, NSW 2000, Australia, is a dynamic higher education provider committed to delivering culturally engaged, socially responsible, and high-quality education to a diverse student body. Registered with TEQSA and listed on CRICOS, Sydney Met offers accredited undergraduate and postgraduate programs in Business, Information Technology, Social Work, and more, designed to prepare students for meaningful careers and leadership roles in a global society.

We are more than an educational institution; we are a community dedicated to nurturing future leaders who are equipped to address real-world challenges and create transformative impacts. Our campus is centrally located with modern facilities and a supportive environment that fosters learning, innovation, and collaboration.
As a Knowledge Manager at Sydney Met, you will be part of a passionate team promoting an institution that values cultural diversity, academic excellence, and social impact. If you are seeking a rewarding role with a respected and growing company, we encourage you to apply!

KEY TASKS:
● Develop and implement knowledge management strategies aligning with Sydney Met's operational objectives and goals.
● Work with Departments to identify knowledge needs and integrate solutions into operational workflows.
● Develop and maintain Knowledge Management Systems (KMS) that adheres to Sydney Met's standards for classification, organization, and accessibility.
● Integrate the KMS with existing platforms (Learning Hub, CRM) to ensure accessibility to educational and administrative resources.
● Manage the accessibility, validity, and consistency of stored and generated information to ensure compliance with privacy policies, and prevent loss or underutilisation.
● Monitor and analyse the KMS performance, and implement initiatives to drive continuous improvement in adoption and real-time resolution.
● Conduct training sessions for students, lecturers, and staff on accessing academic resources and using the KMS in integration with the Learning Hub.
● Build an academic community to encourage knowledge-sharing environment, fostering cooperative academic environment.

REQUIRED QUALIFICATIONS AND EXPERIENCE:
● Bachelor or Master’s Degree. Preference is given to candidates holding Business Administration, Management or Education qualifications.
● 1 year of experience in a similar role.
● Excellent verbal and written communication, with experience preparing clear, accurate documents.
● High attention to detail and strong time management, able to work independently in a fast-paced environment.

NOTES:
Available for face-to-face interview in Sydney, NSW 2000, Australia.