Help Desk Support
Hobart, Tasmania
Posted 4 days ago
- Company:
- VALIANT
- Company Description:
- Valiant is an online marketplace for commercial and business financial services. By facilitating connections between businesses and lenders, Valiant is empowering entrepreneurs to access the capital they need to grow.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Secondary/High School
- Number of vacancies:
- 12
Job Description
Key Responsibilities:
Respond to help desk requests via phone, email, or ticketing system in a timely and professional manner
Install, configure, and update software applications and operating systems
Support users with system access, password resets, and basic troubleshooting
Escalate complex issues to higher-level support teams when necessary
Maintain accurate records of issues and resolutions in the ticketing system
Assist in onboarding/offboarding processes by setting up accounts and hardware
Follow up with users to ensure issues are resolved to their satisfaction
Maintain and update IT documentation and knowledge base
Stay current with system information, changes, and updates
Requirements:
Excellent communication and interpersonal skills
Ability to diagnose and resolve basic technical issues
Strong organizational and time-management skill
- Salary:
- $55.00 Hourly