Front Desk / Guest Experience Team Member

Front Desk / Guest Experience Team Member – Opulence Serenity
Location: Subiaco, Perth WA
Salary: Competitive and based on experience
Job Type: Part-time / Casual | Flexible roster

About Us
Opulence Serenity is a French-inspired luxury wellness and massage spa located in Subiaco. We specialise in high-quality therapeutic massage and holistic treatments, providing an elegant and serene experience for our clients. We are seeking a warm, polished, and professional Front Desk Team Member to be the welcoming face of our brand.

About the Role
As a front desk and guest experience coordinator, you’ll play a vital role in managing client flow, providing excellent service, and ensuring a seamless spa experience from start to finish.

Key Responsibilities
Greet clients warmly and professionally upon arrival
Manage bookings, cancellations, and client queries using spa software
Handle payments, vouchers, and product sales accurately
Support daily spa operations and maintain a clean, calming reception space
Communicate effectively with therapists to coordinate smooth service delivery
Recommend treatments and packages as needed

Requirements
Previous experience in front desk, customer service, or reception (spa, hotel, or beauty industry preferred)
Open to entry-level applicants with the right attitude and willingness to learn
Strong communication and interpersonal skills
Organised, punctual, and detail-oriented
Calm and polished presentation aligned with a luxury environment
Basic computer skills and comfort with booking systems
Passion for wellness and client care

Why Join Opulence Serenity?
✔ Elegant and supportive work environment
✔ Career growth opportunities in a premium wellness brand
✔ Flexible scheduling and respectful team culture

Apply Now
Send your resume and availability

Be the heart of a spa experience where care, calm, and luxury meet.