Restaurant Manager at Kickin Inn Southport

About Us

Kickin’ Inn is a fast-growing Australian casual dining restaurant chain renowned for its unique seafood dining experience, where fresh ingredients and bold flavours take centre stage. Our Southport location continues to deliver our signature blend of quality, creativity, and vibrant service to locals and visitors alike.

Role

Kickin’ Inn is seeking a highly motivated Restaurant Manager who can effectively oversee the daily operations of the venue, lead and supervise both front-of-house and kitchen teams, and ensure seamless service delivery that aligns with the brand’s high standards. The ideal candidate will have strong leadership and organisational skills, a passion for hospitality, and the ability to foster a positive and efficient working environment.

The Restaurant Manager will be responsible for maintaining service excellence, managing staffing requirements, resolving customer inquiries and complaints, and supporting marketing and promotional activities. They will work closely with the head office and directors to implement operational procedures, monitor KPIs, and drive business growth.

Applicants must demonstrate strong communication and interpersonal skills, the ability to perform under pressure, and a deep understanding of restaurant service and customer expectations in a fast-paced environment.

Responsibilities And Duties:

• Oversee and coordinate daily restaurant operations, ensuring smooth service across front and back-of-house.
• Manage and lead staff, including supervising rosters, training, performance reviews, and recruitment.
• Monitor and maintain high standards of food, beverage, and customer service delivery.
• Handle customer queries and complaints in a professional and efficient manner.
• Ensure compliance with Work Health & Safety and Food Safety regulations at all times.
• Liaise with kitchen staff to ensure menu execution meets customer expectations and consistency.
• Implement operational procedures to improve efficiency, reduce costs, and enhance customer satisfaction.
• Monitor stock levels and assist in inventory management, purchasing, and supplier relations.
• Support promotional campaigns and events in collaboration with marketing teams and directors.
• Prepare and interpret shift reports, sales data, and operational summaries to inform decision-making.

Skills And Qualifications:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) in Hospitality, Business, or a related field.
• At least 3 years of relevant work experience in restaurant or hospitality management.
• Demonstrated leadership capabilities in managing a diverse hospitality team.
• Excellent problem-solving and conflict resolution skills.
• Strong understanding of restaurant operations, including POS systems, cost control, and compliance.
• Availability for weekday, weekend, and evening shifts as required.

Australian citizens and permanent residents encouraged to apply.

Salary: $70,000 - $75,000