Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty. You will handle inquiries, resolve issues, and assist customers with product information, orders, and general inquiries, contributing to a positive customer experience and maintaining strong relationships with our clientele.

Responsibilities:

Responding promptly to customer inquiries via phone, email, chat, or social media platforms.
Providing accurate information about products, services, pricing, and availability.
Assisting customers with placing orders, processing returns, and resolving any issues related to their purchases.
Handling customer complaints and concerns with empathy, patience, and professionalism, aiming for swift resolution and customer satisfaction.
Escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
Keeping detailed records of customer interactions, transactions, inquiries, and complaints using CRM (Customer Relationship Management) software or other designated systems.
Following up with customers to ensure their issues have been resolved satisfactorily and maintaining communication throughout the resolution process.
Identifying opportunities to upsell or cross-sell products and services to customers based on their needs and preferences.
Collaborating with other departments, such as Sales, Marketing, and Logistics, to coordinate customer support efforts and improve overall customer experience.
Staying updated on product knowledge, company policies, and industry trends to provide accurate and helpful information to customers.