Customer Care Service Agent

The Customer Care Service Agent is responsible for providing exceptional customer service to clients, tenants, and potential customers. This role involves handling inquiries, resolving issues, providing information on real estate properties, and ensuring a positive customer experience throughout their interactions with the company.

Key Responsibilities:
Customer Support:
Respond to customer inquiries via phone, email, chat, and in-person visits.
Provide information about available properties, pricing, and services offered.
Assist clients in scheduling property viewings and appointments with real estate agents.

Issue Resolution:
Address and resolve customer complaints and issues promptly.
Coordinate with other departments, such as sales and property management, to resolve complex issues.
Escalate unresolved issues to the Customer Service Manager when necessary.

Client Relationship Management:
Build and maintain strong relationships with clients and tenants.
Follow up with customers after services have been rendered to ensure satisfaction.
Maintain a database of client interactions and update records regularly.

Property Management Assistance:
Assist in processing rental applications and lease agreements.
Provide support to tenants regarding maintenance requests and other property-related concerns.
Coordinate move-in and move-out processes, ensuring all customer needs are met.

Sales and Marketing Support:
Provide potential clients with detailed information about the company’s real estate offerings.
Support the sales team by forwarding leads and assisting with follow-up communications.
Assist with marketing efforts by promoting properties through various communication channels.

Documentation and Reporting:
Maintain accurate records of customer interactions, transactions, and feedback.
Prepare regular reports on customer service activities and trends.
Ensure compliance with company policies and procedures.

Training and Development:
Participate in ongoing training to stay updated on real estate trends, market conditions, and customer service techniques.
Provide feedback on customer service processes and suggest improvements.

Qualifications:
Education: High school diploma or equivalent (Bachelor’s degree in Business, Communications, or related field preferred).
Experience: Minimum of 1-2 years of experience in customer service, preferably in real estate or a related industry.

Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Knowledge of real estate market and property management is a plus.

Working Conditions:
This position may require working evenings and weekends, depending on the business needs.
The role may involve working in both an office environment and on-site at various properties.