Retail Manager

Global Vision Recruitment on Behalf of The Trustee for An Burnett Family Trust & The Trustee for Colin Macleod Family Trust T/A Cellarbrations Pacific Fair

Position: Retail Manager
Salary: $73,150 + 11.5% superannuation
Hours: 38 hours
Mode: Full time
Location: Shop 1529B Pacific Fair Shopping Centre, Hooker Boulevard, Broadbeach QLD 4218

Position Summary:
As the Retail Manager at Cellarbrations Pacific Fair, you will be responsible for managing all aspects of the store's operations. This includes providing excellent customer service, ensuring compliance with liquor licensing laws, managing inventory, and leading a dedicated team to achieve sales targets. Your role is crucial in maintaining the store's reputation as a premier destination for quality beverages and exceptional service.

Key Responsibilities:
• Recruit, train, and supervise store staff. Foster a positive and productive work environment, providing guidance and support to ensure high performance and customer satisfaction.
• Deliver outstanding service to customers by providing knowledgeable advice on products, addressing queries, and resolving any issues promptly and professionally.
• Develop and implement strategies to drive sales growth and meet store targets. Analyze sales data to identify trends and opportunities for increasing sales and enhancing customer engagement.
• Oversee inventory control, including ordering, receiving, and merchandising products. Ensure accurate stock levels and conduct regular stocktakes to minimize discrepancies and losses.
• Maintain the store’s presentation and organization, ensuring shelves are well-stocked and displays are attractive. Implement and enforce store policies, including those related to health and safety and liquor licensing regulations.
• Monitor store budgets, manage expenses, and track profitability. Prepare and review financial reports to assess performance and identify areas for improvement.
• Plan and execute in-store promotions and events to attract customers and boost sales. Collaborate with suppliers on special offers and marketing materials to enhance store visibility and customer appeal.
• Ensure adherence to all liquor licensing laws and regulations, including verifying age restrictions and responsible service practices. Maintain up-to-date knowledge of industry regulations and company policies.

Qualifications:
• Proven experience as a Retail Manager or similar role in a liquor retail or specialty store environment.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Familiarity with retail management software and POS systems.
• Solid understanding of liquor licensing laws and responsible service practices.
• Strong organizational and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Education and Experience:
• Diploma of Hospitality Management (Preferred but not mandatory)
• Minimum of 3 years of experience in retail management, ideally within the liquor or beverage industry.