Live Chat Agent (Full-Time and Part-Time)

Perth, Western Australia

Posted 15 days ago

Company:: The Ward Team
Company Description:: A genuine family business, The Ward Team is owned and has been operating within Keller Williams Tampa Properties since 2003. More than just your average group of Realtors, they take care of your family like they do their own: with enthusiasm, sincere attention to detail, and good humor; topped with their outstanding reputation as Tampa Bay real estate agents! In addition to a wide range of certifications and comprehensive knowledge of properties, Jim, Nancy, Michael, and Katie share the values of mutual respect and appreciation for all the industry resources needed to connect buyers and sellers with the accomplishment of their objectives. As a group, The Ward Team functions with the authenticity of a single agent, but nurtures with the capacity of one big, happy family that is always available to support every client, every time, in any transaction. With renowned expertise in specializations that range from investor properties to short sales to luxury homes, each member of this family is committed to service and dedicated to leveraging the power of technology to get you where you want to go. At the end of the day, it is their work ethic that binds the Ward Team, a quality that translates into a superior experience for their clients.
Contract Type:: Remote
Experience Required:: 1 year
Education Level:: Secondary/High School
Number of vacancies:: 100

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Live Chat Agents. In this role, you will provide real-time support to customers through online chat, ensuring an excellent customer experience by resolving inquiries efficiently and professionally. This is a remote position with both full-time and part-time opportunities available.

Key Responsibilities:
Customer Support: Engage with customers via live chat to address inquiries, resolve issues, and provide information about products or services.
Problem Solving: Identify customer needs quickly and deliver accurate and effective solutions.
Technical Assistance: Assist customers with technical support queries, including troubleshooting and navigating systems.
Documentation: Accurately document customer interactions and escalate issues when necessary.
Product Knowledge: Stay updated on company products, services, and policies to provide informed responses.
Team Collaboration: Work closely with other team members to improve service quality and share feedback for continuous improvement.

Qualifications:
Excellent written communication skills, with a focus on grammar, spelling, and clarity.
Strong typing skills with a minimum speed of [e.g., 40 WPM, if required].
Ability to handle multiple chat conversations simultaneously.
Customer service experience is preferred, but not required.
Proficiency in navigating online tools and systems.
Availability to work flexible hours, including evenings, weekends, and holidays as needed.

What We Offer:
Competitive hourly pay.
Flexible scheduling options (full-time and part-time).
Remote work environment.
Opportunities for career growth and skill development.
Paid training and ongoing support.

Join our team and become part of a dynamic and supportive environment where your contributions make a real impact on customer satisfaction.