ICT Support Engineer

We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an ICT Support Engineer to join its team on a full-time basis at Adelaide. The business is Australia’s leading supplier and developer of point of sale (POS) systems. They are renowned for supplying products that are customised to meet the demands of running a bar, restaurant, cafe, hotel or club. In addition to POS system, Bepoz offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business.
Main Responsibilities of the role are-
• Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• Identifying variations and potential high-risk areas in securing adherence to standards and procedures
• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• Developing, conducting and providing technical guidance and training in application software and operational procedures
• Analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Must Have –
• Atleast Bachelor’s degree in Information Technology
• Must have atleast 3 year of Australian experience in IT Support
• Must have at least 2 years of experience in POS Software
• Highly Desirable – Australian Qualification
Skills Needed –
• Proven skills in technical support, business analysis and web development
• Detail oriented, ability to multitask, work independently and prioritise tasks.
• Ability to independently resolve complex problems where analysis requires the in-depth evaluation of numerous factors.
• Ability to undertake project management and Software development Life Cycle (SDLC).
Successful candidate will be on an annual salary of 75,000-90,000 Plus Superannuation.
Only shortlisted candidates will be contacted.