ICT Support Engineer

Global Vision Recruitment on behalf of Tecworkz Australia Pty Ltd

Position: ICT Support Engineer
Salary: $80,000 per annum plus 12% superannuation
Location: 7 Fairlawn Place Bayswater VIC 3153
Hours: 38
Mode: Full-time
Experience required: Minimum 1 years of relevant experience

We are currently seeking a highly capable and detail-oriented ICT Support Engineer to oversee systems integrity, conduct quality audits, and provide expert technical support across our IT infrastructure. This role is critical in ensuring that our systems operate efficiently, securely, and in compliance with established standards.

Key Responsibilities:
• Schedule and conduct quality audit inspections, and analyse and review systems, data, and technical documentation to assess compliance.
• Identify system variations and high-risk areas, ensuring adherence to established standards and operational procedures.
• Recommend and implement corrective action plans to resolve non-compliance issues and improve processes.
• Liaise with management and users to communicate quality standards, educate teams on procedures, and promote awareness of quality control practices.
• Troubleshoot, diagnose, test, and resolve technical system issues across hardware, software, network, and security layers.
• Deliver technical training and guidance on software applications and operational protocols to internal users and stakeholders.
• Provide hands-on support with installation, maintenance, upgrades, configuration, and troubleshooting of desktops, printers, email systems, internet, and databases.
• Conduct functionality testing and diagnostics of systems and code, ensuring performance aligns with established quality and testing protocols.
• Review and assess organisational IT architecture, recommending strategic hardware and software upgrades to meet evolving business needs.
• Develop and maintain technical documentation including manuals, guides, specifications, and inventory systems for support and training purposes.

Qualification:
• Tertiary qualification in Information Technology, Computer Science, or related discipline.

Other Skills and Requirements:
• Minimum 1 year of relevant experience in IT support, systems engineering, or a related ICT field.
• Strong knowledge of system diagnostics, desktop and network troubleshooting, and software lifecycle management.
• Familiarity with audit and compliance procedures in an ICT environment.
• Excellent communication and problem-solving skills.
• Ability to explain technical issues to non-technical users effectively.

Join us in maintaining excellence through technology and quality.