Retail Manager (Burger Urge)

Global Vision Recruitment on behalf of Burger Urge Salisbury

Position: Retail Manager
Salary: $75,000 – $85,000 per annum plus 12% superannuation
Hours: 38
Mode: Full-time
Location: 1/660 Toohey Road Salisbury QLD 4107
Experience required: Minimum 1-3 years experience in relevant roles

At Burger Urge, we serve more than just burgers — we serve bold flavours, fresh ingredients, and unforgettable experiences. We’re on the lookout for a dynamic Store Manager who can lead our restaurant team, keep operations running like a well-grilled patty, and ensure every guest leaves craving more.

Responsibilities include but are not limited to:
• Manage the day-to-day operations of the Burger Urge store to ensure efficiency, high-quality service, and profitability.
• Determine the product mix by monitoring sales of burgers, sides, beverages, and seasonal specials; maintain stock levels of fresh buns, patties, sauces, and toppings while ensuring excellent customer service and presentation.
• Develop and implement purchasing strategies, pricing policies, and promotional campaigns tailored to Burger Urge’s menu — such as burger-of-the-month specials, meal deals, and community promotions — to increase sales and customer engagement.
• Oversee the promotion and advertising of Burger Urge’s products, including in-store campaigns, social media content, and local marketing initiatives to build brand awareness and drive traffic.
• Directly engage with customers, offering advice on menu items, resolving concerns, and ensuring every guest enjoys a high level of satisfaction and service.
• Implement and maintain visual merchandising standards across menu boards, digital displays, and restaurant layout to showcase Burger Urge’s bold and vibrant brand identity.
• Maintain accurate records of ingredient inventory, supplier orders, sales transactions, and daily financial performance.
• Prepare, manage, and monitor store budgets, forecasts, and financial reports to ensure profitability while controlling food, labour, and operational costs.
• Monitor key performance indicators (KPIs) such as sales per hour, average order value, customer satisfaction, and staff productivity to identify improvements.
• Recruit, train, roster, and supervise Burger Urge staff, including kitchen crew and front-of-house team members, while fostering a fun, customer-focused workplace culture.
• Ensure compliance with food safety, hygiene, occupational health and safety regulations, and Burger Urge’s internal policies to maintain the highest standards of quality and safety.
• Establish and maintain supplier relationships, negotiating prices, delivery terms, and ensuring timely supply of fresh, high-quality ingredients critical to Burger Urge’s menu.

Qualifications:
• Tertiary qualification in Retail Management, Business, or a related field (preferred but not mandatory)

Skills & Experience Required:
• Minimum 1-3 years experience in a retail management role
• Demonstrated leadership and people management capabilities
• Strong skills in inventory management, merchandising, and customer service
• Excellent budgeting and financial reporting skills
• Knowledge of retail sales strategies, product promotion, and marketing
• Ability to thrive in a fast-paced multicultural retail environment