Live Chat Agent

Warner, Queensland

Posted more than 30 days ago

Company:: The Ward Team
Company Description:: A genuine family business, The Ward Team is owned and has been operating within Keller Williams Tampa Properties since 2003. More than just your average group of Realtors, they take care of your family like they do their own: with enthusiasm, sincere attention to detail, and good humor; topped with their outstanding reputation as Tampa Bay real estate agents! In addition to a wide range of certifications and comprehensive knowledge of properties, Jim, Nancy, Michael, and Katie share the values of mutual respect and appreciation for all the industry resources needed to connect buyers and sellers with the accomplishment of their objectives. As a group, The Ward Team functions with the authenticity of a single agent, but nurtures with the capacity of one big, happy family that is always available to support every client, every time, in any transaction. With renowned expertise in specializations that range from investor properties to short sales to luxury homes, each member of this family is committed to service and dedicated to leveraging the power of technology to get you where you want to go. At the end of the day, it is their work ethic that binds the Ward Team, a quality that translates into a superior experience for their clients.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Secondary/High School
Gender:: Any
Age:: 18 to 80 years
Number of vacancies:: 100

Job Description

The Live Chat Agent is responsible for providing prompt, accurate, and courteous responses to customer inquiries through live chat. This role involves assisting customers with questions, troubleshooting issues, providing information about products or services, and resolving concerns. The ideal candidate should possess excellent communication skills, be tech-savvy, and have the ability to handle multiple chats simultaneously.

Key Responsibilities:
Customer Assistance: Respond to customer inquiries through live chat in a timely and professional manner.
Product Knowledge: Maintain a deep understanding of the company’s products, services, and policies to effectively assist customers.
Problem Solving: Diagnose and troubleshoot customer issues, providing solutions or escalating them to the appropriate department.
Multi-tasking: Manage multiple chats simultaneously while maintaining a high level of customer service.
Documentation: Record and update customer interactions and details in the company’s CRM system.
Feedback Collection: Gather and report customer feedback to help improve products, services, and overall customer experience.
Team Collaboration: Work closely with other team members to resolve complex issues and share best practices.
Compliance: Follow all company policies, procedures, and guidelines in every interaction.
Continuous Learning: Stay updated on product changes, company updates, and industry trends.

Qualifications:
Education: High school diploma or equivalent; a college degree is a plus.
Experience: Previous experience in customer service, preferably in a live chat or online support role.

Skills:
Excellent written communication skills.
Strong problem-solving abilities.
Ability to type quickly and accurately.
Familiarity with CRM systems and live chat platforms.
Ability to manage time effectively and work under pressure.
Strong interpersonal skills and a customer-centric mindset.

Technical Requirements:
Reliable internet connection (for remote roles).
Proficiency in using computers and navigating multiple software applications.

Working Conditions:
May require evening, weekend, or holiday shifts depending on the company's needs.
For remote roles, a quiet and distraction-free work environment is necessary.