Live Chat Agent

Sydney, New South Wales

Posted 10 days ago

Company:: Ho’Brah
Company Description:: ABOUT HO'BRAH Ho’Brah: A prelude to describing something intense or amazing. (American surfer slang adopted from the Hawaiian ‘Pidgin’ language) When the small fish market on 87th Street and 3rd Avenue in our hometown of Bay Ridge became available our first instinct was: ‘TACOS!’ We thought long and hard about what we loved most about tacos. ‘Bright flavors’ and ‘fresh ingredients’ were popular choices and soon morphed into ‘healthy lifestyle, summer, sun, and surf’. We shared tales of favorite taco joints we’d visited on Vacations around the world; small taco trucks on the Mexican border in San Diego; wood-paneled surf-taco joints yards from the ocean in Florida; oversized taco emporiums in Hawaii; and one truly shanty fish shack turned taco stand on the Gulf Coast.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Secondary/High School
Gender:: Any
Number of vacancies:: 53

Job Description

We are looking for a dynamic and customer-oriented Live Chat Agent to join our support team. The successful candidate will be responsible for providing real-time assistance to customers via our live chat platform. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.

Key Responsibilities:

Customer Support:

Provide prompt and professional responses to customer inquiries via live chat.
Address customer issues, questions, and concerns efficiently and effectively.
Guide customers through troubleshooting processes and provide step-by-step assistance.
Problem Resolution:

Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary.
Ensure all customer interactions are logged and documented in the CRM system.
Product Knowledge:

Maintain a thorough understanding of the company’s products, services, and policies.
Provide accurate information and recommendations to customers based on their needs.
Customer Relationship Management:

Build and maintain positive relationships with customers by delivering excellent service.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Team Collaboration:

Work closely with other support team members to ensure seamless service delivery.
Participate in team meetings and training sessions to stay updated on new products, services, and support processes.
Feedback and Improvement:

Gather customer feedback and report common issues to the team for continuous improvement.
Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction.
Qualifications:

High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience in a customer service role, preferably in a live chat environment.
Excellent written communication skills with a strong command of grammar and spelling.
Ability to type quickly and accurately.
Strong problem-solving skills and the ability to think on your feet.

Skills:
Exceptional interpersonal skills and a customer-focused mindset.
Ability to handle multiple chat conversations simultaneously.
Strong attention to detail and the ability to manage time effectively.
Ability to remain calm and professional in high-pressure situations.