Remote Customer Support Specialist
Adelaide, South Australia
Posted 17 days ago
- Company:
- Ho’Brah
- Company Description:
- ABOUT HO'BRAH Ho’Brah: A prelude to describing something intense or amazing. (American surfer slang adopted from the Hawaiian ‘Pidgin’ language) When the small fish market on 87th Street and 3rd Avenue in our hometown of Bay Ridge became available our first instinct was: ‘TACOS!’ We thought long and hard about what we loved most about tacos. ‘Bright flavors’ and ‘fresh ingredients’ were popular choices and soon morphed into ‘healthy lifestyle, summer, sun, and surf’. We shared tales of favorite taco joints we’d visited on Vacations around the world; small taco trucks on the Mexican border in San Diego; wood-paneled surf-taco joints yards from the ocean in Florida; oversized taco emporiums in Hawaii; and one truly shanty fish shack turned taco stand on the Gulf Coast.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Secondary/High School
- Gender:
- Any
- Number of vacancies:
- 44
Job Description
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
Issue Resolution: Troubleshoot and resolve customer issues, escalating to higher-level support when necessary.
Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
Documentation: Record customer interactions, issues, and resolutions in the company’s CRM system.
Feedback Collection: Gather customer feedback and share insights with the team to improve products, services, and the overall customer experience.
Follow-up: Ensure customer issues are resolved to their satisfaction by following up as necessary.
Support Training: Assist in developing and updating customer support training materials.
Qualifications:
Education: High school diploma or equivalent.
- Salary:
- 53,00 AUD Hourly